Frequently Asked Questions
Everything you need to know about L’Oréal Paris products, orders, and beauty expertise.
How can I find the best shade for my skin tone?
You can use our 'Virtual Try-On' tool available on product pages to see how different shades of foundation, lipstick, and hair color look on you in real-time using your camera.
Does L’Oréal Paris test products on animals?
L’Oréal Paris does not test any of its products or ingredients on animals and has been at the forefront of alternative methods for over 30 years.
What is your return policy for opened beauty products?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you may return the item even if it has been opened, provided that most of the product remains.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
Are your hair color products safe for sensitive scalps?
All our products undergo rigorous safety testing. However, we always recommend performing a skin allergy test 48 hours before each use of any hair colorant.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.